FREQUENTLY ASKED QUESTIONS

Here are some answers to frequently asked questions. If you do not find the answer to your question here, please feel free to email us at sales@blankathletics.ca or give our customer service representatives a call at (604) 670-5410.

ANSWERS

How can I rush my order?

The easiest way to rush your order is to select the Express Shipping option at the checkout. Most Express orders are delivered the following business day! Alternatively, you can also leave us a note in the order comments that clearly states your in hand date, and we can contact you if that’s not achievable with Ground shipping.

How soon can I have an order?

In stock orders placed before 11:00AM PST will be shipped the same day via Fedex Ground unless otherwise specified. Most orders are delivered 2 to 5 business days after being placed, depending on your proximity to the warehouse the order is shipping from.

How can I check the status of my order?

Email us at sales@blankathletics.ca with an order status request or give our customer service department a call at (604) 670-5410. Be sure to provide us with your order number. You can also view your current order status, as well as your order history, online when you’re logged into your account.

How can I make changes to my order?

Within 30 minutes after placing your order, you have the ability to put it on hold or cancel it. You can do so from within your checkout order confirmation page, your user account order history page, or your order confirmation email. If you place your order on hold or cancel it, you will shortly receive an email with instructions to contact customer service to change or reinstate your order.

Please note that placing your order on hold does not reserve inventory.

Once the shipment occurs, the return policy is in effect.

What is base price?

Base price is the lowest possible price per item. For more details on how base price is calculated follow this link: Base Price Details

Are your shirts first quality?

Yes our shirts are first quality. We get this question frequently because our prices are so low.

Do you carry irregulars or seconds?

No, we do not carry irregulars or seconds. If you should find a blemished first quality item in your order, we will replace it for free if you notify us within 30 days of receipt of your order.

Do you accept purchase orders?

Purchase orders are accepted from schools and government only. Orders must be shipped directly to the school or government office. Formal purchase orders must be emailed to sales@BlankAthletics.ca as a PDF. Purchase orders must be paid within 30 days of invoice date.

Do you accept international credit cards?

We do not accept international credit cards.

Do you have a minimum order?

We do not have a minimum order, however the minimum shipping and handling charge is $12.95.

How do I exchange an order?

We do not accept exchanges. You can return items within 30 days of receipt, and then place a new order for items that you would like the returned items to be replaced with.

Does your company still offer its Printing Service?

We certainly do! For more information on how you can get our products decorated, please visit www.checkpointone.ca. To contact us directly for a quote, please email your logo to custom@checkpointone.ca. Please note that there is a firm 24 piece minimum per design.

Do you ship to the USA?

Unfortunately, at this time we only ship within Canada. However, you can shop with our USA partners at BlankAthletics.com

Do you ship orders to PO Box addresses?

No, we do not ship orders to PO Boxes.

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